Last updated: October 30, 2026
Map My Recipes sells digital products only: downloadable guides, spreadsheets and printable templates. Nothing is shipped, so there are no physical returns or exchanges. This policy explains how refunds work for digital purchases. It should be read together with our Billing & Payment Policy.
All sales are final, with fair exceptions
Because digital files can be downloaded and copied as soon as you receive them, purchases are generally non-refundable once access has been provided. Please read the product description and what’s included before you buy.
When we will make it right
If any of the following happens, please contact us and we will work with you to fix it:
- You were charged more than once for the same order.
- You paid but did not receive access to your files.
- A file is damaged, will not open, or is not the product you purchased.
- You have a technical problem with your download that we cannot resolve.
Depending on the problem, we may fix the issue, send replacement files, or issue a refund to your original payment method. Duplicate charges and orders we cannot deliver will be refunded.
What is not covered
- Change of mind after you have downloaded the files.
- Results that differ from what you hoped for. Every household is different, and we cannot promise particular outcomes.
- Differences in how third-party AI tools behave, since those tools are not ours and change over time.
How to ask for help
Use our Contact page within 14 days of your purchase. Please include the email address you used at checkout, your order number, and a short description of the problem. For your security, never send full payment-card numbers or security codes.
How refunds are issued
Approved refunds go back to the original payment method. We process them promptly, but your bank or card company may take several business days to show the credit. Please contact us before filing a dispute with your bank or card company so we can try to resolve the issue first.
Your legal rights
Nothing in this policy limits any refund or other rights that cannot legally be excluded under the law that applies to you.
Changes to this policy
We may update this policy as our products change. The version posted when you purchase is the version we intend to apply to your order.